送貨細則

1. 由SoZmart安排送貨的產品只適用於一般工商地區,運費將收取港幣$30元正,如提供香港非工商地區或香港偏遠地區地址將加收附加費港幣 $30元正,或不提供送貨服務,如欲了解詳情請先致電SoZmart熱線(郵寄服務將不在此限)

2. SoZmart免費送貨服務只適用於有列明「免費送貨」的產品(結帳前請確認在結賬頁顯示的運費價格、是否提供送貨服務選項或貨到付款等資料,部分由商戶安排送貨之產品將不包括在內)

3. 除非在產品細則有其他說明,SoZmart送貨服務只適用個別產品,請細閱產品細則為準

4. 若送貨地址樓層沒有升降機直達或升降機暫停運作,每層需額外支付港幣 $100元正,並需要當場以現金支付,若貨物體積長+闊+高大於100cm或總重量超過5公斤,附加費將有不同,購買前請先致電了解

5. SoZmart提供的送貨服務不包括以下地區:
離島
馬灣, 赤鱲角(包括香港國際機場), 香港迪士尼樂園, 愉景灣, 昂平360, 長洲, 大嶼山, 梅窩, 大澳, 坪洲, 南丫島
限制地區
深圳灣口岸, 落馬洲, 文錦渡, 沙頭角, 羅湖, 落馬洲支線, 貨櫃碼頭, 特殊入倉地址庫(可參閱順豐速運)
其他
(1) 政府及公共事務機構: 衛生署, 醫管局, 醫院, 消防局, 警察局, 機電工程署, 海事處, 圖書館等
(2) 學校: 大學, 小學, 中學, 幼稚園
(3) 其他: 香港海洋公園, 展覽場地, 建築地盤

6. 如需更改送貨日期,必須最少3個工作天提早更改。如沒有通知情況下改期而運輸按預約時間送到,客人則需額外自理每程運費加港幣$100元正

7. 部分貨品可安排送到指定自取點,運費如下:
順豐站 / 順豐服務中心: 港幣 $30
早晨快信自取點: 港幣 $10
易領站 / 易領箱: 港幣 $15
家家禮品換領中心: 港幣 $10
**服務時間將視乎各自取點而有所不同, 詳情可參閱相關網頁**

*如遇上惡劣天氣,送貨日期將另行安排,公眾假期不設送貨服務
#如送貨資料不正確或欠詳細而將導致有關服務延誤
有關送貨之條款如有任何更改,恕不另行通知,SoZmart保留最終決定權

1. SoZmart provides delivery service to local industrial and commercial addresses. Delivery charge of HK$30 per item would be charged. Items delivered to Hong Kong’s residential address and Hong Kong’s remote areas will be subject to HK$30 surcharge. For more details, please contact our customer service hotline (852)2241 9333.

. Free delivery service only applies to products with “Free Delivery” labels. Delivery charge and delivery methods are listed out at the checkout page. Delivery arrangement by merchants would not be showed in the checkout page.

3. Unless stated otherwise, delivery service only applies to the specific products. For details, please refer to products descriptions.

4. For delivery address without elevators, additional delivery charge of $100 per floor will be collected upon completion of the delivery. Delivery charge is different if the total of products Length (cm) + Width (cm) + Height (cm) is more than 100cm or exceeds 5kg. Please contact our customer service hotline (852)2241 9333 for more details.

5. Delivery service excluded the following areas,
Outlying Islands
Ma Wan, Chek Lap Kok (Included HK International Airport), HK Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Ping Chau, Lamma Island
Restricted Area
Shenzhen Bay Port, Lok Ma Chau, Man Kam To, Sha Tau Kok, Lo Wu, Lok Ma Chau Spur Line, special warehousing service(Please refer to SF-express.com.hk)
Others
(1) Government and Public services – Department of Health, Hospital Authority, Hospitals, Fire Station, Electrical and Mechanical Services Department, Marine Department, Library
(2) Universities - primary and secondary schools
(3) Others – Ocean Park, exhibition areas, construction sites

6. Changes to the delivery arrangement should be made 3 working days in advance. If you are not available to sign off your order, an additional charge of HK$100 will be applied to new delivery arrangement.

7. Some products could be sent to SF Service Centers of SF Stores for pick up
SF Service Centers/ SF Stores HK$30
eLink Redemption Centre HK$10
eLink box HK$115
Kar Kar Redemption Centers HK$10

**Opening hours varies according to stores, please refer to the websites of the logistics companies.
#We are not responsible for any delays due to the incorrect address provided.
We may revise the above terms and conditions at any time without prior notice. If any dispute arises, the company's determination shall be final.